Terms and Conditions of Sale
PLEASE READ THIS DOCUMENT CAREFULLY. IT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, INCLUDING LIMITATIONS AND EXCLUSIONS THAT MIGHT APPLY TO YOU.
These terms and conditions apply to the purchase and sale of products and services through QUELLSHOP.COM (referred to as the “site”). By placing an order for any such products and services offered through the site, you agree to be bound by and accept these terms and conditions. If you do not agree to these terms and conditions, you should not obtain products or services from this site. These terms and conditions are subject to change by Evolving Well, LLC dba Quell Shop (referred to as “us” or “we”) without prior written notice at any time, in our sole discretion. The latest version of the terms and conditions will be posted on this site, and you should review these terms and conditions prior to purchasing any products and services that are available through this site. These terms and conditions are an integral part of the Site Terms of Use that apply generally to the use of our site. You should also carefully review our Privacy Policy before placing an order for goods or services through this site.
1. Order Acceptance and Cancellation
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If your credit card has been charged and your order is canceled, you will receive a prompt refund credit to your account. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.
Once an order has been placed, it cannot be canceled unless the shipment is unavoidably delayed. In this case, we will do our best to cancel the order if requested.
We do not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products and services which are offered on our site.
We make every effort to maintain the availability of our site. However, should we experience technical difficulties, we are not responsible for orders that are not processed or accepted.
2. Payment Terms and Sales Taxes
Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, payment must be received by us prior to our acceptance of an order.We accept credit cards for all purchases. You represent and warrant that (i) the credit card information you supply to us is true, correct and complete, (ii) charges incurred by you will be honored by your credit card company, and (iii) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any.
All payments must be in United States dollars. Current billing address and phone information must be included with every order. You agree to pay interest on all past-due sums at the highest rate allowed by law. Charges for shipping and handling will be made in accordance with our then-current shipping policies, as described below, and where applicable.
3. Changes in Products and Pricing
We are constantly updating and revising our offerings of products and services, and we may discontinue products and services at any time without notice. To the extent that we provide information on the availability of products or services, you should not rely on such information, and we will not be liable for any lack of availability of products or services that you may order through our site.
All pricing for the products and services available on our site is subject to change. For all of our prices and products, we reserve the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances.
4. Use of Discount Codes on Quellshop.com
Discount codes are issued at the discretion of Quellshop.com for specific shop promotions, sales and loyalty programs. Sales and promotions on QuellShop.com that require a discount code will be disclosed on the shop website, respective social media accounts, and/or email newsletters. Discount codes cannot be combined with other discount codes, promotions, and sales, unless explicitly stated otherwise. For special promotions, some discount codes may be active for a specific period of time and cannot be applied outside of the specified dates.
Discount codes are offered as one-time use per customer unless explicitly stated otherwise. We regularly monitor shop transactions for misuse/abuse of discount codes, such as utilizing multiple email addresses to place orders with discount codes that were offered as one-time use. Quellshop.com reserves the right to pursue disciplinary action, including but not limited to, banning future purchases if misuse of discount codes is discovered.
5. Pre-Order Frequently Asked Questions
What is a pre-order product?
- A pre-order product is an item that is available for purchase before its official release date. By pre-ordering, you can reserve the item in advance and receive it as soon as it becomes available.
When will the pre-order product be released?
- The release date for the pre-order product will be included on the product page. However, please note that release dates are subject to change and we will do our best to keep you informed on any updates.
Can I cancel or refund my pre-order?
- Yes, you can cancel your pre-order. Please review the cancellation policy on our website and contact the support team at support@jenniferfugo.com for assistance.
Will I be charged upfront for my pre-order?
- Yes, in order to reserve your pre-order item, you will be charged upfront. Pricing information will be displayed on the product page.
How will I be notified when my pre-order is available?
- You will receive an email notification when your pre-order has shipped, and you can also check the status of your order on our website.
Can I change my shipping address after I've placed my pre-order?
- Please email support@jenniferfugo.com as quickly as possible to notify the support team and we will do our best to accommodate any changes to your shipping address after you've placed your pre-order.
What happens if the release date of the pre-order is delayed?
- If the release date is delayed, we will do our best to keep you informed and provide you with updated information on the new release date. We appreciate your patience and understanding in these situations.
Is there a limit to how many pre-orders I can place?
- This may depend on the product and availability. Please check the product page or contact our customer support team for information on pre-order limits.
Will the pre-order price change once the product is released?
- The pre-order price may be subject to change, depending on the product. We will do our best to communicate any changes to the pre-order price in advance.
Are there any bonuses or extras for pre-ordering?
- We may offer bonuses or extras for pre-ordering, such as early access, exclusive content, or discounts. Please check the product description on our website or contact our customer support team for information on any pre-order bonuses.
6. Shipping Policy
We offer a variety of shipping options to meet your shipping needs. We use only premium carriers with various delivery options available for many items. Please check the individual product page for specific delivery options. All deliveries are insured and guaranteed against loss and damage. All shipping prices are quoted in United States dollars. No C.O.D. orders can be accepted.
Please note the posted shipping time frame is listed on the individual product page and may vary from item to item. The posted shipping time frame is contingent upon a variety of factors including but not limited to the shipping carrier as well as credit card approval (and may be delayed should we experience difficulties in obtaining authorization).
We are not responsible for shipping delays (especially at high volume shipping (ie. during the holidays)). Sometimes packages take longer to arrive and, on occasion, get misrouted, which can result in your package taking longer to get to you. The package will not be replaced if the carrier is still on track to deliver the package to you and is less than 20 days out from the original shipment date.
All Canadian customers shipping parcels into Canada agree to assume responsibility for all taxes and duties (DDU) associated with and the delivery of their purchase.
There may be occasional delays beyond the posted order processing time. If the delay is more than 7 business days, we will send you an e-mail message notifying you of the delay. If the delay will be less than 3 business days, we will ship the product as soon as it is received. If your product is on backorder for more than 30 business days, we will send you an e-mail message asking if you want to cancel the order. If you do not advise us that you would like to cancel the order, we will keep the order active and continue to send you inquiries every 14 business days until the order is canceled or delivery occurs.
These shipping terms are accepted by you by placing an order with us.
For more details, please review our FAQ page HERE.
7. Disclaimer and Limitation of Liability
Our responsibility for defects relating to the products and services available on our site is limited to the procedures described in our return policy set forth below. ALL PRODUCTS AND SERVICES AVAILABLE ON THIS SITE ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANT OF NONINFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT THE PRODUCTS AND SERVICES AVAILABLE ON THIS SITE WILL MEET YOUR REQUIREMENTS; THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE PRODUCTS OR SERVICES WILL BE EFFECTIVE, ACCURATE OR RELIABLE; OR THE QUALITY OF ANY PRODUCTS OR SERVICES WILL MEET YOUR EXPECTATIONS. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO THE EXTENT SUCH JURISDICTION’S LAW IS APPLICABLE TO YOUR PURCHASE OF PRODUCTS AND SERVICES.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR PRODUCTS AND SERVICES THAT ARE NOT AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE. IN NO EVENT SHALL EVOLVING WELL, LLC OR ITS PARENT, SUBSIDIARIES, AFFILIATED COMPANIES, AGENTS, SHAREHOLDERS, EMPLOYEES, OR OFFICERS (COLLECTIVELY, OUR “AFFILIATES”) HAVE ANY OBLIGATIONS OR LIABILITIES TO YOU OR ANY OTHER PERSON FOR LOSS OF PROFITS, FOR LOSS OF BUSINESS OR USE, OR FOR INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER THEORY OR FORM OF ACTION, EVEN IF WE OR OUR AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY THEREOF, ARISING OUT OR IN CONNECTION WITH THE SALE, DELIVERY, USE, REPAIR OR PERFORMANCE OF THE PRODUCTS AVAILABLE THROUGH THIS SITE. NO EMPLOYEE OR REPRESENTATIVE OF EVOLVING WELL, LLC IS AUTHORIZED TO MODIFY THIS LIMITATION.
OUR SOLE AND ENTIRE MAXIMUM LIABILITY (AND THE LIABILITY OF ANY OF THE PROVIDERS OF PRODUCTS AND SERVICES AVAILABLE ON OUR SITE), FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCTS AND SERVICES YOU HAVE ORDERED THROUGH OUR SITE.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION’S LAW IS APPLICABLE TO YOUR PURCHASE OF PRODUCTS AND SERVICES.
8. Cancellation, Refund, and Chargeback Policies
While we do not offer any warranties with respect to the products and services available through our site, we are committed to working with you to ensure maximum customer satisfaction.
For more information on our refund policy, please review the policy in full HERE.
Contact Information:
Evolving Well, LLC, 25 West Sixth Street, Bridgeport, PA 19405
Phone: 866-622-6684
Email: support@jenniferfugo.com
Cancellation:
Cancellation of subscriptions: All subscriptions, trial or otherwise, are non-refundable. Subscriptions are transferable. If you wish to contact us to cancel your subscription, you can do so by CLICKING HERE and submitting the form.
Refunds:
If you have any questions about your purchase, please email us at support@jenniferfugo.com.
If you believe you've had an adverse reaction to a supplement purchased from QuellShop.com, submit a ticket through our contact form HERE. Please be patient with us, as it can take 7 to 10 business days for us to collect the information we need from you and process your ticket.
DIGITAL PRODUCTS & ONLINE COURSES
All masterclasses are non-refundable, with the exception of the Skin Rash Deep Dive (Level 1) masterclass, which is subject to a 30-day refund policy.
PHYSICAL PRODUCTS
All physical products purchased on clearance, discontinued status, during a sale with promotional discounts, or free gifts included with purchase are considered to be a final sale and non-refundable.
Damaged containers upon arrival of your package:
We offer replacement of any product that arrives damaged during shipping or delivery. Damaged containers must be reported within 3 business days of receipt of the package by sending a detailed description of the issue along with photos of the product that arrived damaged or defective to support@jenniferfugo.com.
Supplements and supplement accessories:
All capsules, powders and supplement accessories are non-refundable. All sales on these products are final.
Skincare products:
Our skincare sample kit is the best way to test out the three skincare creams to see if you like the aroma, texture + overall product. We recommend always starting with the sample kit before making a full-sized skincare cream purchase.
Unopened/Sealed skincare products:
We offer a 30-day return (from the date of purchase) on any unopened, sealed skincare products. Empty containers are not eligible for returns or refunds.
Opened skincare products:
Once skincare products are opened, full-size 2-ounce skincare creams are not eligible for return or credit if you don't like them or your skin isn't compatible with the products. We offer a skincare sample kit that is best for testing and trialing the products on your skin.
Return or Refund Request Process:
To initiate a return or refund, you must submit your request in writing to our team at support@jenniferfugo.com and let us know if you're requesting a return for a new/unopened item, an opened/used item, or reporting a damaged product. Damaged product return requests must include a detailed explanation of damage and photos of the damage, and be reported within 3 business days of receipt of your package.
Our team will evaluate your return request and provide you with shipping instructions.
You are responsible for obtaining tracking information on return packages to ensure proof of delivery during the return process. We are not responsible for returns that get lost and aren't delivered to us.
You are responsible for paying return shipping costs.
Once the product is delivered, it will be inspected. If the product is in resellable condition, we will then issue a refund or store credit depending on the situation.
Products returned to us that do not comply with our return process will not be accepted.
Products returned by refusing the package upon delivery will not be accepted, and thus no refund can be issued as often these packages do not ever make it back to us.
All shipping charges are non-refundable, including initial shipping fees and return shipping costs.
We are not responsible for packages that are marked as delivered by the shipping carrier and were stolen. In this instance, you must file a claim with the carrier to determine a solution. We cannot offer refunds for these packages nor file claims on your behalf.
Chargebacks:
Please check the date of purchase before contacting us. CLICK HERE and submit your request in the form if you would like to request a refund. Charges will appear as Evolving Well, LLC on your credit card/debit card statements. Evolving Well, LLC takes all requests for refunds seriously, and promptly acts to resolve any and all issues within fifteen (15) days from the date of the request. You expressly agree to provide Evolving Well, LLC fifteen (15) days from the date a request for refund is made to resolve any such issues before submitting a chargeback request to your credit card company. Failure to do so will result in a full defense of any such chargeback requests.
Fraudulent Chargebacks:
In the event a chargeback is submitted that Quell Shop considers to be fraudulent, Quell Shop reserves all rights to pursue any fraudulent chargebacks to the fullest extent of the law, including but not limited to litigation. By purchasing goods or services from Quell Shop, you expressly agree not to file any fraudulent chargeback requests. In the event Quell Shop pursues legal action against you for a fraudulent chargeback and is successful, you agree to pay any and all associated penalties, costs, and reasonable attorneys’ fees in connection with any such legal action.
Questions regarding our cancellation and return policies should be addressed via e-mail to support@jenniferfugo.com Attention: REQUEST FOR REFUND/CANCELLATION. These policies set forth are your sole and exclusive rights with respect to the return of products and services that you may purchase through our site.
9. Privacy and Customer Information
We are committed to protecting your privacy. To make your shopping experience more convenient, we gather information about you. We maintain the privacy of your information using security technologies and adhere to policies that prevent unauthorized use of your personal information. See our Privacy Policy.
At any time, you may update your customer account information by following the instructions posted elsewhere on this site. Here you may update your name, password, billing address, shipping address, e-mail address, telephone number, and credit card information.
10. Force Majeure
In addition to any excuse provided by applicable law, we shall be excused from liability for non-delivery or delay in delivery of products and service available through our site arising from any event beyond our reasonable control, whether or not foreseeable by either party, including but not limited to, labor disturbance, war, fire, accident, adverse weather, inability to secure transportation, governmental act or regulation, and other causes or events beyond our reasonable control, whether or not similar to those which are enumerated above.
11. Entire Agreement
These terms and conditions constitute the entire agreement and understanding between us concerning the subject matter hereof and supersede all prior agreements and understandings of the parties with respect thereto. These terms and conditions may NOT be altered, supplemented, or amended by the use of any other document(s). Any attempt to alter, supplement or amend this document or to enter an order for products or services which are subject to additional or altered terms and conditions shall be null and void, unless otherwise agreed to in a written agreement signed by you and us. To the extent that anything in or associated with site is in conflict or inconsistent with these terms and conditions, these terms and conditions shall take precedence.
12. Governing Law and Statute of Limitations
This site (excluding linked sites) is controlled by us from our offices within the State of Pennsylvania, United States of America. It can be accessed from all 50 states, as well as from other countries around the world. As each of these places has laws that may differ from those of Pennsylvania, by accessing this site both of us agree that the statutes and laws of the State of Pennsylvania, without regard to the conflicts of laws principles thereof, will apply to all matters relating to the use of this site and the purchase of products and services available through this site. Each of us agrees and hereby submits to the exclusive personal jurisdiction and venue of the Superior Court of Pennsylvania and the United States District Court for the Eastern District of Pennsylvania with respect to such matters.
We make no representation that the products and services available through our site are appropriate or available for use in locations outside of the United States, and accessing them from territories where such products and services are illegal is prohibited. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws.